Return and Refund Policy

Effective Date: 31 Mar 2021

This Return and Refund Policy (“Policy”) outlines the terms and conditions for returns and refunds for products purchased from Coffee Markaz (“Company”), in accordance with the laws of the United Arab Emirates (UAE). By making a purchase from our website, coffeemarkaz.com, you agree to the terms of this Policy.

1. Returns and Exchanges

1.1 Non-Perishable Products: If you are not satisfied with a non-perishable product purchased from us, you may request a return or exchange within 7 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.

1.2 Perishable Products: Due to the nature of perishable products, such as roasted coffee beans, we cannot accept returns or exchanges for these items unless they are defective or damaged upon delivery. In such cases, please contact us immediately with supporting evidence, such as photographs, and we will work with you to resolve the issue.

2. Refunds

2.1 Non-Perishable Products: If you are eligible for a refund for a non-perishable product, we will process the refund within a reasonable timeframe after receiving the returned item. The refund will be issued using the original payment method, and any applicable shipping charges will not be refunded.

2.2 Perishable Products: In the case of defective or damaged perishable products, we may offer a replacement or refund, depending on the circumstances. We may require supporting evidence, such as photographs or a return of the product, before processing the refund.

3. Return Process

3.1 Authorization: To initiate a return or exchange, please contact our customer support team within the specified time frame, providing your order details and the reason for the return or exchange. We will provide you with further instructions and authorization if applicable.

3.2 Packaging and Shipping: When returning a product, please ensure it is securely packaged to prevent damage during transit. You are responsible for the return shipping costs, unless the return is due to our error or a defective/damaged product.

3.3 Condition of the Product: Returned products must be in their original condition, unused, and in the original packaging. We reserve the right to refuse a return or deduct a restocking fee if the returned item is not in compliance with this Policy.

4. Exceptions

The following items are not eligible for return or refund:

• Customized or personalized products
• Gift cards

5. Consumer Rights

This Policy does not affect your statutory rights as a consumer under UAE law.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Coffee Markaz Top One Coffee Roastery LLC
Address: 17 Street 12, Al Quoz Industrial Area 4, Dubai, United Arab Emirates
Email:      [email protected]
Phone:    +971 4 255 1047

Last updated: 23 Jun 2023

Please note that this Return and Refund Policy is subject to change in accordance with UAE law and any updates will be posted on our website.

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